Agency Terms of Business
We endeavour to ensure that all our customers have
complete satisfaction no matter what their requirements are. It should, however,
be understood that we are acting on behalf of the supplier of the travel product
specified and that all bookings are accepted on the following conditions:
These are the terms on which we will make a
booking for your travel or holiday requirements. When making your booking we
will arrange for you to enter into a contract with the principal (tour
operator/airline/cruise company or other supplier) named on your receipt. For
most bookings we act as agent for the principal but we act as your agent when
making a booking with most no frills airlines and some hotels. Details will be
given at the time of booking. As agent we accept no responsibility for the acts
or omissions of the principal or for the services provided by the principal. The
principal’s Terms & Conditions will apply to your booking and we advise you to
read these carefully as they do contain important information about your
booking. Please ask us for copies of these if you do not have them. Our Terms of
Business are governed by English Law and the jurisdiction of the English Courts.
You may however, choose the law and jurisdiction of Scotland or Northern Ireland
if you wish to do so.
BOOKING DETAILS:
When a booking is made
all details will be read back to you. Once you have confirmed these details we
will proceed to confirm the booking with the principal. Please check that all
names, dates and timings are correct on receipt of all documents and advise us
of any errors immediately. Any changes to these details will incur the charges
stated below. Please ensure that the names given are the same as in the relevant
passport.
The booking information that you provide to us
will be passed on only to the relevant suppliers of your travel arrangements or
other persons necessary for the provision of your travel arrangements. The
information may therefore be provided to public authorities such as customs or
immigration if required by them, or as required by law. This applies to any
sensitive information that you give to us such as details of any disabilities,
or dietary and religious requirements. Certain information may also be passed on
to security or credit checking companies. If you are travelling to the United
States, the US Customs and Border Protection will receive this information for
the purposes of preventing and combating terrorism and other transnational
serious crimes.
If you travel outside the European Economic
Area, controls on data protection may not be as strong as the legal requirements
in this country. If we cannot pass this information to the relevant
suppliers, whether in the EEA or not, we will be unable to provide your
booking. In making this booking, you consent to this information being passed
on to the relevant persons. Full details of our data protection policy are
available upon request.
PAYMENT:
You will be required to pay a deposit or make
full payment for your booking at the time of booking. Where you only pay a
deposit you must pay the full balance by the balance due date notified to you.
If full payment is not received by the balance due date, we will notify the
principal who may cancel your booking and charge the cancellation fees set out
in their Terms and Conditions.
CANCELLATION and AMENDMENT: Any cancellation or amendment request must be
sent to us in writing and will not take effect until received by us. If you
cancel or amend your booking the principal may charge the cancellation or
amendment charge shown in their Terms and Conditions (which may be 100% of the
cost of the travel arrangements) and you must pay us the cancellation or
amendment charge stated below.
INSURANCE: Many principals require you to take out travel insurance as
a condition of booking with them. In any event, we strongly advise that you take
out a policy of insurance in order to cover you and your party against the cost
of cancellation by you; the cost of assistance (including repatriation) in the
event of accident or illness; loss of baggage and money; and other expenses. If
we have issued your policy please check it carefully to ensure that all the
details are correct and that all relevant information has been provided by you
(eg. pre-existing medical conditions). Failure to disclose relevant information
will affect your insurance.
DELIVERY OF DOCUMENTS: All documents (eg. invoices/tickets/Insurance
policies) will be sent to you by First Class post. Once documents leave our
offices we will not be responsible for their loss unless such loss is due to our
negligence. If tickets or other documents need to be reissued all costs must be
paid by you. You can ask for delivery by other means subject to the charges
stated below.
PASSPORTS, VISAS AND HEALTH: We can provide general information about the
passport and visa requirements for your trip. Your specific passport and visa
requirements, and other immigration requirements are your responsibility and you
should confirm these with the relevant Embassies and/or Consulates. Neither we
nor the principal accept any responsibility if you cannot travel because you
have not complied with any passport, visa or immigration requirements. Most
countries now require passports to be valid for at least 6 months after your
return date.
Please take special note that for all air
travel within the British Isles, airlines require photographic identification of
a specific type. Please ask us for full details.
We can provide general information about any
health formalities required for your trip but you should check with your own
doctor for your specific circumstances.
FINAL TRAVEL ARRANGEMENTS:
Please
ensure that all your travel, passport, visa and insurance documents are in order
and that you arrive in plenty of time for checking in at the airport. It may be
necessary to reconfirm your flight with the airline prior to departure. Please
ask us for details at least 72 hours before your outbound flight. You should
take a note of any reference number or contact name when reconfirming. If you
fail to reconfirm you may be refused permission to board the aircraft and you
are unlikely to receive any refund.
COMPLAINTS: Any dissatisfaction regarding
your travel or holiday arrangements must be reported to the principal or their
local supplier or agent immediately. If you fail to follow this procedure there
will be less opportunity to investigate and rectify your complaint. The amount
of compensation you may be entitled to may be reduced or you may not receive any
at all depending upon the circumstances. If the matter cannot be resolved and it
involves us or another ABTA member then it can be referred to the arbitration
scheme arranged by ABTA
www.abta.com
SERVICE CHARGES: In certain circumstances we
apply a service charge for the services we provide.
SERVICE
|
CHARGE
|
|
Cancellation or amendment
|
Principal’s charge up to 100%
|
|
Special requests after booking has been
confirmed
|
Please call administrtion for costings
|
|
Credit card charge
|
0% to 2% depending on credit card
|
|
Arranging Visas
|
Visa fee + £20.00 pp
|
|
Pre-booking airline seats after confirmed
booking
|
Principal’s charge + from £30.00
|
|
International telephone/fax calls
|
Cost of calls + National Rate
with your provider
|